Shipping & Returns

The Shipping Timeline 📦

We know you're keen to get your new gear out on the tracks! We aim to process and ship all orders within 1–3 business days. Once your package is on its way, you’ll receive a tracking number via email so you can follow its journey straight to your door.

Exchanges & Credit Notes 🔄

If your item isn’t quite right, we offer exchanges or store credit notes to help you find the perfect fit for your next adventure.

Condition: Items must be returned in their original, unused condition within 30 days at the buyers expense.
The Process: Just shoot us an email at hello.lilandjake@gmail.com and we’ll get you sorted with an exchange or a credit for your next shop.

Faulty Items? We’ve Got You Covered ✅

We take pride in the quality of the gear we send out, but if something arrives and it isn’t up to scratch, we’ll make it right. If an item is faulty:

Email us a photo of the fault.
We will offer a full refund, a replacement, or a repair at no extra cost to you.
Return Shipping: If it’s our mistake, we’ll cover the return shipping costs to get the faulty item back to us.

The Shipping Timeline 📦

We know you're keen to get your new gear out on the tracks! We aim to process and ship all orders within 1–3 business days. Once your package is on its way, you’ll receive a tracking number via email so you can follow its journey straight to your door.

Exchanges & Credit Notes 🔄

Because we are often on the move in the Troopy, we keep our return process simple. If your item isn’t quite right, we offer exchanges or store credit notes to help you find the perfect fit for your next adventure.

Condition: Items must be returned in their original, unused condition within 30 days.
The Process: Just shoot us an email at hello.lilandjake@gmail.com and we’ll get you sorted with an exchange or a credit for your next shop.